WordPress Development Retainers

Ongoing Support, Development, and Innovation for Business Success

Why Sign Up?

As a busy business owner or entrepreneur, you’ve got a ton on your plate. From handling day-to-day tasks to filling in for the variety of management roles in your business—you may have less and less time to focus on some of the bigger picture items that have been on your list for a long time. While business gets busier, it becomes increasingly difficult to find the time to really focus on finding good website design support.

We can help you develop a website and supporting materials that will not only showcase your business and overall brand—but will also be easy to find, easy to use, and leave your audience with a positive, memorable experience.

Most importantly, you’ll have more time to focus on doing more of what you love: spending time with family and friends, taking your pup for a long stroll through the park, and keeping your clients happy and satisfied.

All of us at Smack Happy applaud the many hats you wear, day in and day out. As your partner in website design support, we will create something beautiful for your business that will showcase all of the hard work you do. Keep your clients smiling, your website innovative, and your business an overall success and contact us to discuss your project wants and needs.

How It Works

1. Introduction

First we’ll sit down together to learn more about your business to find out what’s currently working, what isn’t working and what you’re long term business goals are.

2. Roadmap

Then we’ll define the process for working through your goals and hash out a plan to implement everything in phases. In the end we’ll have your roadmap to success.

3. Pacing

As we work together we’ll start to figure out the right pacing and get to know your business in the process. We’ll adjust as we go and revisit the overall plan to make sure everything is on the right path.

4. Communication

You’ll have a dedicated project manager who will keep track of the work we do together, keeping you informed all along the way and comparing our progress to the roadmap.

All Plans Include the Following:

Complete online solution to meet your goals

Help defining your goals and marketing needs

Well thought out, user-friendly and responsive website

A safe and secure hosting environment

Website monitoring to keep you in business 24/7

Content and marketing strategies

A dedicated project manager

Mailing list and CRM management and strategy

Managing your full online presence, including social media

Reporting tools to measure your success

Quality assurance and testing

On-going training and support

Graphic design, like business cards, posters and flyers

Cancel anytime

Which Retainer Plan is Right For You?


For companies who want to take their business to the next level, increase website traffic and leads, and gain more time to focus on the business.

10 Hours / $1,259 / Month


For companies with a strong online presence who need their website to do more, attract more customers and exceed customer expectations, expanding business operations.

30 Hours / $3,459 / Month


For companies who have everything in place but are running out of resources and need help maintaining their onlinepresence. Business is booming and you need help!

50 Hours / $5,259 / Month



What People Are Saying

Don’t take it from us, take it from those who’ve worked with us.

Where do I even start! Nicole has been an angel sent down from heaven! I opened my own business three years ago and I had a hire someone to set up a website for me. Over a month later, the guy had my business name and my name on a website and that was it. I was so upset and didn’t know where to start to make my own website. And that’s when I found Nicole. She took over, asked me a few questions about my business and color scheme and within a few days she had 3 or 4 samples for me to pick out of. And if I could. I would of picked them all! They were all so pretty. I constantly still get told that my website is nice.

On top of great product. Nicole is also very patient. I’m not the most computer savvy 27 year old in the Bay Area. I’ve had to ask her questions about my website and she’s been very helpful on making it easy for me to understand and for me to sign into my website and keep updating information.

Nicole, thank you soo much for making my website beautiful!!!

Annie Tannous


You betcha! We love our clients and always want to maintain a healthy relationship. We would hate to lose you but we know that sometimes financial needs have to be adjusted. In the case that you do need to cancel, send us an email and we'll stop your next payment right away.
No way! We want to talk to you, get to know you and your business, and find out if we are the right fit for each other. However, if you want us to help you define who you are and what your customer’s goals are, we can do a discovery workshop together.
We don’t outsource our work. We’re very picky, and have very high standards, so we tend to keep everything within our team. However, we are 100% open to working with your team of marketers, designers, or developers.
Yes, we specialize in WordPress sites, and we use WP Engine to host them. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support. Full details here.
We mostly focus on web design (mostly WordPress) and items surrounding that such as search engine optimization, user experience, and responsiveness. Outside of web design—we also do offer many other website services, from graphic design to strategic marketing planning. Another on-going service we like to offer all of our clients is WordPress Support Plans. These plans help to maintain your website health and ensure everything runs smoothly with no interruptions, day to day.
Yes. All of our websites are set up with search engine optimization (SEO) in mind. We can provide you with guidance as you create your content, and give you tips on how to track your rankings. We also offer a monthly Writing & SEO package to get you set up properly across the board and headed in the right direction long-term.

Helpful Resources

Our support packages are set up like retainers, every month time slots are set aside for our Basic and Priority clients. When requests come in, they go into the queue and are taken care of. Time does not rollover due to resource limitations.
Email is usually the best form of communication because we can respond quickly, however, we know some clients prefer a phone call or video call. These sessions are intended to help form a path for growth and improvements to your website and online presence. Many clients use this time for screen-sharing to make small updates or training.
Simply put, none. We will help guide you through every step of your project. We will also provide you with resources and training to understand how to dig into your easy-to-use website to make updates (if you so choose).
Although these plans have been set up for the sites we've built we are open to building a long term relationship with new clients in need of our TLC. First we'll want to do a website evaluation to get familiar with your website and how it was built so we can save it in a pinch. During the evaluation, we'll run through our list and make suggestions for improvements in order to proceed with a monthly plan. Contact us for more details about getting an evaluation.
We test in all the latest major browsers, plus one version behind, unless you have specific audience requirements. This includes smart phones and tablets.
The purpose of our support plans is to prevent such things from happening, so ideally this won't be the case. However, software as a whole is imperfect and things do break, servers do go down. In that situation, we'll be notified and investigate as soon as humanly possible. We can't promise that you won't get hacked, but we do everything we can to prevent that and will be ready to restore your site to an unhacked state and boot the nasty hackers.
We handle urgent matters as quickly as we can. Depending on how urgent your request is, you have options. You can send an email with the word “urgent” in the subject line. That gets our attention pretty fast. If email is not fast enough, then try texting. And if that still isn't fast enough, then you should call. More details here. If we host your website with WP Engine and you can’t get a hold of us, you can contact WP Engine directly.
If a task is likely to go over your monthly allotment we will let you know and get approval before proceeding. In these cases, the additional time will be billed at our current support rate.
We begin by discussing your needs, then we present you with designs and go through a few iterations. We follow that by coding the custom site, finishing up with testing on devices and browsers. For more details, please visit the Process page. You should also check out your Client Bill of Rights.
Our clients love us. Seriously. Here is a whole page full of people bragging about us.

Let’s Start the Conversation