1. I have the right to control my website domain and be able to access the registrar’s account.
  2. I have the right to control my own website hosting.
  3. If I have a content management system, I have the right to log in with full administrator access, controlling other user access on the site.
  4. I have the right to update my website content without needing help from an outside agency.
  5. I have the right to access my Google Analytics account.
  6. I have the right to be educated how to use my website and other reporting tools.
  7. I have the right to get honest and accurate bids and to be notified if something is beyond the scope of the original bid before prior to the work being done so I can assess the costs and benefits.
  8. I have the right to expect that the development company will understand my business and my overall marketing strategy and incorporate that knowledge into every decision so that I get the most out of my money.
  9. I have the right to understand the website development process in plain language as much as possible and not be overwhelmed with technical jargon that limits my understanding of my decisions.
  10. I have the right to have a website developed using industry standards and best practices.
  11. I have the right for my projects to be delivered on time when I fulfill my own project responsibilities in a timely fashion.
  12. If there are trends or changes in technology that affect my website, I have the right to be notified and advised as to the appropriate course of action.