Care Plans

You betcha! We love our clients and always want to maintain a healthy relationship. We would hate to lose you but we know that sometimes financial needs have to be adjusted. In the case that you do need to cancel, send us an email and we’ll stop your next payment right away.

No one knows your audience better than you do, so we will need your help. We’ll meet periodically to go over the plan for publishing content and/or SEO work. After we’ve established the goals and content strategies, we’ll send to you for approval. You can send us ideas throughout the month as well, things like news, articles you find interesting, videos and other content.

Yes, we specialize in WordPress sites, and we use WP Engine to host them. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support. Full details here.

Our support packages are set up like retainers, every month time slots are set aside for our Basic and Priority clients. When requests come in, they go into the queue and are taken care of. Time does not rollover due to resource limitations.

Email is usually the best form of communication because we can respond quickly, however, we know some clients prefer a phone call or video call. These strategy calls are only provided for the Professional and Premium plans. These sessions are intended to help form a path for growth and improvements to your website and online presence. Many clients use this time for screen-sharing to make small updates or training.

If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to our support team.

Our next steps, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care we will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security.

The best way to prevent a compromised website is to keep WordPress and plugins up-to-date, which we do for you monthly under website care, as well as keep daily backups to restore in the event of an issue. Unfortunately just updating won’t prevent a hack 100% which is why we help work with the web host and third parties to restore your website on the event of a hack and institute security measures to prevent most known methods by hackers.

If your website is not loading, first check to make sure this is the same experience for everyone at DownForEveryoneOrJustMe – http://downforeveryoneorjustme.com/

If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection. If the website is down for everyone, shoot us a support ticket email, even though chances are that our website uptime monitor has already alerted us.

If this happens outside office hours, call the web host directly and see what they can do to get the website back online. Chances are most likely it’s related to the following issues:

  • Your web hosting, domain or SSL certificate has expired and bill is due for payment
  • The web hosting is experiencing maintenance issues

Anything outside of those we will investigate to bring the site back online.

Common causes of a slow website are unoptimized images and external embedded media and ads.

Full-sized images can consume a lot of bandwidth while loading. So, take time to resize your images. Take a look at the image tag – it allows you to set the height and width. Be sure to scale the photos proportionally so that they don’t get stretched or skewed. Then, consider changing image format, which can significantly reduce the file size. Finally, reduce image quality. No, that doesn’t mean making your photos look bad. It just means tweaking some simple settings. For JPG images, this is done by directly reducing the quality. In most cases, a quality setting of 80 to 90 percent will show no significant changes from the original version. And you can go even lower depending on the type of image, the detail, and the colors. For other image formats such as GIF and PNG, you can reduce quality by opting for a smaller color palette.

For external embedded media, think twice before embedding someone else’s media into your site. Once you embed external material into your site, your pages will only run as fast as the host site. In other words, if that external site is having a particularly slow day, your site may run slowly too. Don’t let another site drag yours down! Whenever possible, it’s smart to host all content on your own server.

Plugins may also be causing an issues, as just like external embedded media, plugins can bring in resources from other websites. We can perform some investigative work to see what plugins could be causing this outside of the typical monthly website care. Reach out for a quote for evaluation and plugin cleanup.

Although these plans have been set up for the sites we’ve built we are open to building a long term relationship with new clients in need of our TLC.

First we’ll want to do a website evaluation to get familiar with your website and how it was built so we can save it in a pinch. During the evaluation, we’ll run through our list and make suggestions for improvements in order to proceed with a monthly plan. Contact us for more details about getting an evaluation.

Please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly. At KRMD we take great care to first backup the website, check the website, update, then check the website again for any changes. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back.

If you just update from your WordPress admin, KRMD wouldn’t have that record. We update client’s site once a month so we can take the time to devote to checking your website thoroughly (either the 15th or the 30th). Also included on our monthly maintenance report are the performance and security scans. If in the event we ever catch a plugin issue, it becomes a support ticket and we address it before you. We also take care about which plugins we are updating and single out large updates (like WooCommerce) as its own task for additional quality control.

We test in all the latest major browsers, plus one version behind, unless you have specific audience requirements. This includes smart phones and tablets.

You’re hiring professional and pleasant people, with whom others simply love to work. You’re getting a business partner, one who truly cares about you and your customers.

We will lay the process out in front of you clearly. We’ll move along at your pace.

Depending on your graphics needs, you could get a logo, a website, print collateral, and social media items. Basically, everything you need for establishing your full brand identity. We’re a one-stop-shop, in a way.

In addition to the above, you’ll get clear communication… and you’ll likely witness a quirky sense of humor in all of its cheesy glory.

And here are your Client Bill of Rights.

The purpose of our support plans is to prevent such things from happening, so ideally this won’t be the case. However, software as a whole is imperfect and things do break, servers do go down. In that situation, we’ll be notified and investigate as soon as humanly possible. We can’t promise that you won’t get hacked, but we do everything we can to prevent that and will be ready to restore your site to an unhacked state and boot the nasty hackers.

We handle urgent matters as quickly as we can. Depending on how urgent your request is, you have options. You can send an email with the word “urgent” in the subject line. That gets our attention pretty fast. If email is not fast enough, then try texting. And if that still isn’t fast enough, then you should call. More details here.

If we host your website with WP Engine and you can’t get a hold of us, you can contact WP Engine directly.

If a task is likely to go over your monthly allotment we will let you know and get approval before proceeding. In these cases, the additional time will be billed at our current support rate.

Design

Yes! We can provide all of your print collateral, including business cards, flyers, brochures, ads, banners, and more. Here are some examples.

We don’t outsource our work. We’re very picky, and have very high standards, so we tend to keep everything within our team. However, we are 100% open to working with your team of marketers, designers, or developers.

We’re like design chameleons, we can create an on-brand design fit to your needs that is responsive, clean, optimized and ready to stomp the competition. We love to get creative and have even won an award or two because of it!

All About WordPress

About WordPress – Here’s a quick overview of WordPress from WordPress.org.
Why We Love WordPress – Our clients have tried other platforms, and weren’t happy with their results, and came to us for help. We always recommend WordPress.
Why WordPress Maintenance Is Necessary – Some folks may argue that WordPress is not secure. To those people, we say that’s simply not true. If you have a professional manage the maintenance of your site, there’s a very slim chance anything crazy would ever happen.
WordPress Coaching – We do offer personalized coaching sessions to cover the basics of WordPress to learn more about your site, and to answer any specific questions you may have.
WordPress Glossary – A glossary that lists the most commonly used terms in WordPress.
WP Engine Hosting (for WordPress) – Because of these facts, all of our WordPress sites are hosted on WP Engine. We choose to work with them because their highly managed WordPress web hosting service comes equipped with enterprise-grade capabilities that guarantee superior security, performance, and scalability.

Sales Questions

Yes! We can provide all of your print collateral, including business cards, flyers, brochures, ads, banners, and more. Here are some examples.

Yes, we specialize in WordPress sites, and we use WP Engine to host them. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support. Full details here.

No one gets left behind! When our first projects finishes, we can move to an hourly contract or monthly Care Plan. In either case, you would ask for things as you need them. All work is billed in 15-minute increments. You would receive an automatic invoice on the first of the month. Plus, you can always ask questions, which are answered at no charge. We usually provide answers with screen shots labeled with instructions, arrows, and highlighting.

Yes. All of our websites are set up with search engine optimization (SEO) in mind. We can provide you with guidance as you create your content, and give you tips on how to track your rankings. We also offer a monthly SEO package to get you set up properly across the board and headed in the right direction long-term.

Every project is different. We tailor each website to our client’s needs. That means that cost varies a lot:  nothing we do is cookie-cutter. However, we can tell you that someone who needs a simple brochure website will pay less than someone who needs a site chock-full of features like e-commerce, an events calendar, or a portfolio. It really depends on what you need and what you’re trying to accomplish.

You’re hiring professional and pleasant people, with whom others simply love to work. You’re getting a business partner, one who truly cares about you and your customers.

We will lay the process out in front of you clearly. We’ll move along at your pace.

Depending on your graphics needs, you could get a logo, a website, print collateral, and social media items. Basically, everything you need for establishing your full brand identity. We’re a one-stop-shop, in a way.

In addition to the above, you’ll get clear communication… and you’ll likely witness a quirky sense of humor in all of its cheesy glory.

And here are your Client Bill of Rights.

Our clients love us. Seriously. Here is a whole page full of people bragging about us.

Support

No one gets left behind! When our first projects finishes, we can move to an hourly contract or monthly Care Plan. In either case, you would ask for things as you need them. All work is billed in 15-minute increments. You would receive an automatic invoice on the first of the month. Plus, you can always ask questions, which are answered at no charge. We usually provide answers with screen shots labeled with instructions, arrows, and highlighting.

We test in all the latest major browsers, plus one version behind, unless you have specific audience requirements. This includes smart phones and tablets.

You’re hiring professional and pleasant people, with whom others simply love to work. You’re getting a business partner, one who truly cares about you and your customers.

We will lay the process out in front of you clearly. We’ll move along at your pace.

Depending on your graphics needs, you could get a logo, a website, print collateral, and social media items. Basically, everything you need for establishing your full brand identity. We’re a one-stop-shop, in a way.

In addition to the above, you’ll get clear communication… and you’ll likely witness a quirky sense of humor in all of its cheesy glory.

And here are your Client Bill of Rights.

We handle urgent matters as quickly as we can. Depending on how urgent your request is, you have options. You can send an email with the word “urgent” in the subject line. That gets our attention pretty fast. If email is not fast enough, then try texting. And if that still isn’t fast enough, then you should call. More details here.

If we host your website with WP Engine and you can’t get a hold of us, you can contact WP Engine directly.

Website Checkups

As a Smack Happy client, you will receive clear guidance through the entire process, screen shots and directions clearly explaining answers to your questions, and a response to your email, text, or phone calls within 48 hours excluding weekends, holidays, and vacations. Read more about how we can support you: Smack Happy Website Support.

We mostly focus on web design (mostly WordPress) and items surrounding that such as search engine optimization, user experience, and responsiveness. Outside of web design—we also do offer many other website services, from graphic design to strategic marketing planning. Another on-going service we like to offer all of our clients is WordPress Support Plans. These plans help to maintain your website health and ensure everything runs smoothly with no interruptions, day to day.

Yes! When you work with us you benefit from everything WP Engine offers at a Premium level. We choose to work with them, because their highly-managed WordPress web hosting service includes enterprise-grade capabilities that guarantee superior security, performance and scalability.

We don’t outsource our work. We’re very picky and have very high standards, so we tend to keep everything within our team. However, we are 100% open to working with your team of marketers, designers, or developers.

We can cater to your timeline and work as progressively or laid-back as you’d like. In a perfect world, where we are getting back to each other very quickly, we could potentially finish your project  in a month or so. Realistically [however] most website projects timelines are between one to three months. Additionally, if it’s a larger site with many components, it could take six months.

If you did need assistance implementing any of our suggestions and would be interested in joining our wonderful group of happy clients—we’re here to support you in any way we can.