You betcha! We love our clients and always want to maintain a healthy relationship. We would hate to lose you but we know that sometimes financial needs have to be adjusted. In the case that you do need to cancel, send us an email and we’ll stop your next payment right away.
As a Smack Happy client, you will receive clear guidance through the entire process, screen shots and directions clearly explaining answers to your questions, and a response to your email, text, or phone calls within 48 hours excluding weekends, holidays, and vacations. Read more about how we can support you: Smack Happy Website Support.
No one knows your audience better than you do, so we will need your help. We’ll meet periodically to go over the plan for publishing content and/or SEO work. After we’ve established the goals and content strategies, we’ll send to you for approval. You can send us ideas throughout the month as well, things like news, articles you find interesting, videos and other content.
No way! We want to talk to you, get to know you and your business, and find out if we are the right fit for each other. However, if you want us to help you define who you are and what your customer’s goals are, we can do a discovery workshop together.
Yes! We can provide all of your print collateral, including business cards, flyers, brochures, ads, banners, and more. Here are some examples.
We don’t outsource our work. We’re very picky, and have very high standards, so we tend to keep everything within our team. However, we are 100% open to working with your team of marketers, designers, or developers.
Yes, we specialize in WordPress sites, and we use WP Engine to host them. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support. Full details here.
No one gets left behind! When our first projects finishes, we can move to an hourly contract or monthly Care Plan. In either case, you would ask for things as you need them. All work is billed in 15-minute increments. You would receive an automatic invoice on the first of the month. Plus, you can always ask questions, which are answered at no charge. We usually provide answers with screen shots labeled with instructions, arrows, and highlighting.
We mostly focus on web design (mostly WordPress) and items surrounding that such as search engine optimization, user experience, and responsiveness. Outside of web design—we also do offer many other website services, from graphic design to strategic marketing planning. Another on-going service we like to offer all of our clients is WordPress Support Plans. These plans help to maintain your website health and ensure everything runs smoothly with no interruptions, day to day.
Yes. All of our websites are set up with search engine optimization (SEO) in mind. We can provide you with guidance as you create your content, and give you tips on how to track your rankings. We also offer a monthly SEO package to get you set up properly across the board and headed in the right direction long-term.
Our support packages are set up like retainers, every month time slots are set aside for our Basic and Priority clients. When requests come in, they go into the queue and are taken care of. Time does not rollover due to resource limitations.
Email is usually the best form of communication because we can respond quickly, however, we know some clients prefer a phone call or video call. These strategy calls are only provided for the Professional and Premium plans. These sessions are intended to help form a path for growth and improvements to your website and online presence. Many clients use this time for screen-sharing to make small updates or training.
Every project is different. We tailor each website to our client’s needs. That means that cost varies a lot: nothing we do is cookie-cutter. However, we can tell you that someone who needs a simple brochure website will pay less than someone who needs a site chock-full of features like e-commerce, an events calendar, or a portfolio. It really depends on what you need and what you’re trying to accomplish.
Simply put, none. We will help guide you through every step of your project. We will also provide you with resources and training to understand how to dig into your easy-to-use website to make updates (if you so choose).
Yes! When you work with us you benefit from everything WP Engine offers at a Premium level. We choose to work with them, because their highly-managed WordPress web hosting service includes enterprise-grade capabilities that guarantee superior security, performance and scalability.
We don’t outsource our work. We’re very picky and have very high standards, so we tend to keep everything within our team. However, we are 100% open to working with your team of marketers, designers, or developers.
We can cater to your timeline and work as progressively or laid-back as you’d like. In a perfect world, where we are getting back to each other very quickly, we could potentially finish your project in a month or so. Realistically [however] most website projects timelines are between one to three months. Additionally, if it’s a larger site with many components, it could take six months.
Although these plans have been set up for the sites we’ve built we are open to building a long term relationship with new clients in need of our TLC.
First we’ll want to do a website evaluation to get familiar with your website and how it was built so we can save it in a pinch. During the evaluation, we’ll run through our list and make suggestions for improvements in order to proceed with a monthly plan. Contact us for more details about getting an evaluation.
We test in all the latest major browsers, plus one version behind, unless you have specific audience requirements. This includes smart phones and tablets.
You’re hiring professional and pleasant people, with whom others simply love to work. You’re getting a business partner, one who truly cares about you and your customers.
We will lay the process out in front of you clearly. We’ll move along at your pace.
Depending on your graphics needs, you could get a logo, a website, print collateral, and social media items. Basically, everything you need for establishing your full brand identity. We’re a one-stop-shop, in a way.
In addition to the above, you’ll get clear communication… and you’ll likely witness a quirky sense of humor in all of its cheesy glory.
And here are your Client Bill of Rights.
First, we’ll start with you filling out an in-depth questionnaire. Next, if you’re starting from scratch, we can begin to develop your logo, tagline, content, imagery, or any idea that you may have for your project. If you’ve already developed your brand a bit, we can help build upon that and get a deeper understanding of your bigger picture goals. All in all, it just depends on what you’ve come to us for. No matter what, we can guide you throughout the process.
If you did need assistance implementing any of our suggestions and would be interested in joining our wonderful group of happy clients—we’re here to support you in any way we can.
The purpose of our support plans is to prevent such things from happening, so ideally this won’t be the case. However, software as a whole is imperfect and things do break, servers do go down. In that situation, we’ll be notified and investigate as soon as humanly possible. We can’t promise that you won’t get hacked, but we do everything we can to prevent that and will be ready to restore your site to an unhacked state and boot the nasty hackers.
We handle urgent matters as quickly as we can. Depending on how urgent your request is, you have options. You can send an email with the word “urgent” in the subject line. That gets our attention pretty fast. If email is not fast enough, then try texting. And if that still isn’t fast enough, then you should call. More details here.
If we host your website with WP Engine and you can’t get a hold of us, you can contact WP Engine directly.
If a task is likely to go over your monthly allotment we will let you know and get approval before proceeding. In these cases, the additional time will be billed at our current support rate.
We’re like design chameleons, we can create an on-brand design fit to your needs that is responsive, clean, optimized and ready to stomp the competition. We love to get creative and have even won an award or two because of it!
Updating content and making small design changes are most common, however, anything that can fit into the monthly time slot is up for grabs. Just be aware that requests for new features are usually more time consuming and may require a formal quote, separate timeline, and additional investment.