WordPress maintenance you can rely on.

Website maintenance plans and support services provide ongoing support (from real WordPress experts, developers, designers) through monthly strategies, monitoring, and Power-upgrades — all wrapped up in a safe and secure WordPress hosting environment.

Care Plans for WP Website Owners

  • Safe and Secure
  • No Downtime
  • Stress-Free
  • Cancel Anytime

Your website is living proof of your business.

Your WordPress site needs to be looked after, just like a pet or a garden. You wouldn't go on vacation without a plan to keep them well-fed and taken care of — right? We invite you to look at websites from this new perspective. Treat your website with the same care and respect as a living thing, you'll realize the true benefits of website maintenance.

 

WordPress updates should be done on a regular basis. Website and WordPress security issues can easily be avoided by making proactive theme updates, plugin updates, speed optimization, fixing broken links, or tweaking blog content.

Our support team also approaches each update with a secure state of mind. We regularly check for site vulnerabilities like pesky bugs or naughty hackers so that everyone can rest easy knowing their personal information is protected.

Benefits of website maintenance:

  • Complex software applications are kept up-to-date
  • Prevents hackers from discovering and taking advantage of vulnerabilities
  • Site content is kept fresh and keeps visitors coming back
  • Search engines prefer sites that are fast, error-free, and well maintained
  • There’s always a fresh backup, so you never have to worry about website crashes

The best way to take care of it all? Us!

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Writers and storytellers who love what they do.

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Web designers who are passionate and creative artists.

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Graphic designers who design from an artist’s perspective.

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Web developers who are humble thought engineers at their core.

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SEO specialists who can tackle search challenges from every angle.

shd marketing icon

Writers and storytellers who love what they do.

Web designers who are passionate and creative artists.

shd-web design-con
shd-graphic design-icon

Graphic designers who design from an artist’s perspective.

Web developers who are humble thought engineers at their core.

seo icon
shd-webdev-icon

SEO specialists who can tackle search challenges from every angle.

We’ve Got You Covered, and Then Some

Full List of Services

Website updates

  • When you’re having one of those weeks where you’re absolutely swamped and can’t even squeeze in a text change, send it to us!
  • This usually means updating text on your website, adding new content or new pages, updating graphics or images.

Graphic design

  • Anything print related, like:
    • Postcards, business cards, trade show booths, flyers.
  • Also other graphics online for things like advertisements.
  • We also design logos!
  • We can do original illustrations and occasionally photography.

Strategy sessions

  • We can help you plan your marketing strategy for the next week, month, quarter, or year.
  • We love problem-solving and brainstorming with the team and with our clients. Give us your problem and we’ll help you think outside the box!

Content creation

  • Most often we help with writing blog posts and landing pages on behalf of our clients.
  • We also create graphics and messaging for social media and newsletters.

Small SEO tweaks

  • We can do some research and evaluate your analytics to see where you’ll get the most bang for your buck.

Social Media help

  • We will create messages and graphics to keep your social media channels active with the goal of entertaining and educating your audience.

Newsletter help

  • We can help prepare weekly, monthly or quarterly newsletters with your existing content or writing new content on your behalf.

WordPress coaching

  • If you’d like to make updates on your own we are happy to sit with you, teach you, or just be moral support (we’ve done this on multiple occasions!).

Bug fixes

  • When your site breaks we will step in to fix it as soon as we are notified with our monitored 24/7 support system.

Email Migration help

  • Need help migrating your accounts from the G Suite to Microsoft or vice-versa? We can help.

Hosting / Domain issues

  • Need to transfer your hosting or is something wrong with your current setup? We can help.

Website Integrations

  • Salesforce, Pardot, ZenDesk need something integrated with your site that you can’t figure out? Let us help. We love reading documentation and figuring out how to make it work for you.
Why do I need WordPress Maintenance?BonesBasic ProfessionalPremium
$79 Per month$229 Per month$389 Per month$689 Per month
Why do I need WordPress Maintenance?
Bones

$79

Per month

Basic

$219

Per month

Professional

$379

Per month

Premium

$679

Per month

Support Time

Use this time for content updates, strategy calls, coaching, design updates, graphic design, your newsletter, small SEO tweaks, social media, bug fixes. Whatever your heart desires! Need a specific fix? Easily submit support tickets. More examples

Unused time does not roll over to the next month. Don’t worry, we’ll remind you or provide ideas on how to use time wisely.

Bones
n/a

Time billed at standard rate

Basic
1 hour

Overage billed at reduced rate: -$10

Professional
2 hours

Overage billed at reduced rate: -$20

Premium
4 hours

Overage billed at reduced rate: -$30

Website Checkup & Review

To make sure the site is still technically compliant and up to standards.

Bones


Yearly

Basic


Yearly

Professional


Quarterly

Professional


Monthly

E-commerce Updates

If your website has e-commerce you must choose a plan that includes this option, these updates require more testing and quality assurance than the average website.
n/an/a

Video Tutorials & Training

Quick little tutorials for all the things you want to do on WordPress. Plus, we can create custom videos for you to view anytime on your WP Dashboard.

Core Software & Plugin Updates

Keeping WordPress up-to-date is essential for the safety of your website and online presence.

Website Hosting

99.9% uptime guarantee and unlimited bandwidth to make sure you reach all potential customers at all times. Equipped with superb customer service support.
Learn more

SSL Certificate

Included with all of our hosted websites, secures your site for safe browsing and gives you SEO points.

Preventative Maintenance

Daily malware scanning, to catch naughty hackers right away.

Daily File & Database Backups

Easily fix your website in the unlikely event you get hacked or something goes wrong.

Site Uptime Monitoring

We check your website every five minutes to make sure it's up and running smoothly so you don't miss a potential lead.

Performance Optimization

Make sure your website loads fast, so you don't lose visitors. Includes Content Delivery Network (CDN).

Link Monitor

Regular scans of your entire website to find broken links that need to be addressed.
Why do this?

Monthly Health & Analytics Reports

A health report outlining what has happened with your website over the last month.
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Dedicated Project Manager

You’ll always get a friendly, dedicated project manager to help facilitate every update with the utmost care.

SHD Knowledge Base Access

Free access to quick setup guides and how-to’s for some of our most frequently asked questions.

Optional Add-on Packages

Social Media, Blog Writing, IT Services, Website Performance
Details below
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Having Smack Happy on board has saved me hours and hours of time, but more importantly I could never have created such a functional, beautiful and high-level website that gets the visibility I need by myself.
— Gwen McClure, PLACE IT

gwen

Optional Power-Upgrades

Accessibility

A managed web application that allows users to adjust your website to their needs.
 

(A) $24/mo

See that little red icon on the right edge of the browser? Make your site accessible with our Accessibility Add-on. The widget allows users to adjust your website to their needs. Comes with an Accessibility Statement and Smack Happy branding.

(B) $38/mo

Includes everything in Option A, plus use your own logo and branding instead of the Smack Happy logo for a fully seamless experience.

(C) $54-68/mo

Includes everything in Options A + B plus full control over what is shown in the widget menu along with usage statistics to help you understand how people are using your website to make more impactful decisions moving forward.

 
 
 
 
 
 
 

Social Media

Ideal for small businesses that have a limited budget but want to utilize social media to promote their brand, product, and services.

 

$495/mo

One-Time Setup:

  • Discovery Session
  • Account Audit
  • Account Setup (Up to 4)
  • Image & Profile Copy Improvements (includes up to 2 revisions)
  • Analytics + Goal Tracking Setup

Monthly Ongoing:

  • Business Page / Account Optimizations
  • Strategy (Schedule, Hashtags, Tracking)
  • Content Creation
  • Account Management
  • Monthly Reporting
  • Daily Posts for 1 Account
 
 
 

Blog Writing

Consistently adding useful, educational, and entertaining content to your website is the absolute best thing you can do to optimize your website to get the customers you want. Creating quality content is our jam, which is why we guarantee to never compromise the value by overstuffing keywords. Our storytellers write for people, not for bots.

(A) $375/mo

One-Time Setup:

  • Discovery Session
  • Content Audit
  • Analytics + Goal Tracking Setup

Monthly Ongoing:

  • One Optimized Blog Post, including:
  • Discover / Research
  • Content Strategy / Tracking
  • Revisions
  • Naturally Integrated Keywords (2 targeted)
(B) $575/mo

One-Time Setup:

  • Discovery Session
  • Content Audit
  • Technical improvements for two of your most important pieces of content (includes up to 2 revisions)
  • Analytics + Goal Tracking Setup

Monthly Ongoing:

  • One Optimized Blog Post, including:
  • Discover / Research
  • Content Strategy / Tracking
  • Revisions
  • Two Optimized Title Options + Meta Description
  • Naturally Integrated Keywords (2 targeted, and up to 10 semantic)
  • Imagery + Optimized Alt Text
  • Internal / External links
(C) Custom

We can create a monthly package that meets your specific content creation needs. Other things we love to do: Buyer Profiles, Website Content, Product Content, LinkedIn Profiles & Company Pages, Technical Documentation, Help Desk Articles, Video Tutorials & FAQs.

If you're looking for more in-depth SEO support beyond writing, contact us and our super search guru will be in touch.

Performance Tune Up

If you’re looking for a way to speed up performance and page loading for WordPress, we can help. This add-on is ideal for anyone who is looking to improve the health of their website, improve customer experience, or increase site performance for SEO.

$425/fixed cost + $68/mo Ongoing

One-Time Setup:

  • Technical Audit & Reporting
  • Plugin Evaluation
  • Tracking Script Evaluation

Monthly Ongoing:

  • Optimize Images
  • Minify Code*
  • Adjust Render-Blocking Resources*
  • Leverage Browser Caching
  • Enable Compression*
  • Reduce Server Response Time*
  • Optimize Mobile Experience

*If applicable

 
 
 

Cybersecurity MSP Solutions

Provided by our trusted friends at BH Tech Connection, the Cybersecurity Solutions add-on is designed for freelancers, solopreneurs, and small businesses that don't have an IT person on staff. We'll help you strategize infrastructure improvements, provide security for your devices and network, and offer proactive protection in various areas.
 

Managed Services - $1/day

 

Antivirus Admins
Antivirus systems and support

Backup Bastion
Backup systems and support

Password Protectors
Password Management support and training

Proactive Prevention
Computer maintenance to limit issues and improve performance

FAQs

We include the costs of any premium licenses for applications that provide a wide range of services from spam protection to SEO optimization. We also recommend using WP Engine for hosting, as they specialize in WordPress. If we need to use any additional special plugins that cost extra we will talk to you about it first.

You betcha! We love our clients and always want to maintain a healthy relationship. We would hate to lose you but we know that sometimes financial needs have to be adjusted. In the case that you do need to cancel, send us an email and we’ll stop your next payment right away.

No one knows your audience better than you do, so we’ll definitely want to periodically sit down with you to learn all about your customers and content goals. If you’ve hired us to write, we will develop the content for you and incorporate what you send to us as best as we can. While it is common for our clients to send us ideas as we go...things like news, interesting articles, videos, and other inspirations...we’re flexible.

Yes, we specialize in WordPress sites, and we use WP Engine to host them. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support. Full details here.

Yes! We specialize in WordPress sites, and we use WP Engine to host. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support.

Our support packages are set up like retainers, every month time slots are set aside for our Basic and Priority clients. When requests come in, they go into the queue and are taken care of. Time does not rollover due to resource limitations.

While some meetings are included, we try to be as mindful as possible of the monthly support tasks needed each month. If the plan includes two hours of support, and we have 1.5 hours of meetings - little time is left to put in work. Email is usually the best form of communication because we can respond quickly, however, we know some clients prefer a phone call or video call. On the other hand, some clients will utilize meetings as strategy sessions. These sessions are intended to help form a path for growth and improvements to your website and online presence. Many clients use this time for screen-sharing to make small updates or training.

If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to our support team.

Our next steps, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care we will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security.

The best way to prevent a compromised website is to keep WordPress and plugins up-to-date, which we do for you monthly under website care, as well as keep daily backups to restore in the event of an issue. Unfortunately just updating won’t prevent a hack 100% which is why we help work with the web host and third parties to restore your website on the event of a hack and institute security measures to prevent most known methods by hackers.

If your website is not loading, first check to make sure this is the same experience for everyone at https://www.isitdownrightnow.com/

If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection. If the website is down for everyone, shoot us a support ticket email, even though chances are that our website uptime monitor has already alerted us.

If this happens outside office hours, call the web host directly and see what they can do to get the website back online. Chances are most likely it’s related to the following issues:

  • Your web hosting, domain or SSL certificate has expired and bill is due for payment
  • The web hosting is experiencing maintenance issues

Anything outside of those we will investigate to bring the site back online.

If you host with us, or we manage your website please email support@smackhappy.com

Yes! We have a shortlist of go-to clean up solutions from plugin conflicts to image optimization that will improve your website from turtle speed to loading times under 2 seconds in just a few hours. Contact us to find out more about our WordPress Speed Optimization services.

Although these plans have been set up for the sites we’ve built we are open to building a long term relationship with new clients in need of our TLC.

First we’ll want to do a website evaluation to get familiar with your website and how it was built so we can save it in a pinch. During the evaluation, we’ll run through our list and make suggestions for improvements in order to proceed with a monthly plan. Contact us for more details about getting an evaluation

Please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly. At SHD we take great care to first backup the website, check the website, update, then check the website again for any changes. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back.

If you just update from your WordPress admin, SHD wouldn’t have that record. We update client’s site once a month so we can take the time to devote to checking your website thoroughly (either the 15th or the 30th). Also included on our monthly maintenance report are the performance and security scans. If in the event we ever catch a plugin issue, it becomes a support ticket and we address it before you. We also take care about which plugins we are updating and single out large updates (like WooCommerce) as its own task for additional quality control.

We test in all the latest major browsers, plus one version behind, unless you have specific audience requirements. This includes smart phones and tablets.

You’re hiring professional and pleasant people, with whom others simply love to work. You’re getting a business partner, one who truly cares about you and your customers.

We will lay the process out in front of you clearly. We’ll move along at your pace.

Depending on your graphics needs, you could get a logo, a website, print collateral, and social media items. Basically, everything you need for establishing your full brand identity. We’re a one-stop-shop, in a way.

In addition to the above, you’ll get clear communication… and you’ll likely witness a quirky sense of humor in all of its cheesy glory.

And here are your Client Bill of Rights.

The purpose of our support plans is to prevent such things from happening, so ideally this won’t be the case. However, software as a whole is imperfect and things do break, servers do go down. In that situation, we’ll be notified and investigate as soon as humanly possible. We can’t promise that you won’t get hacked, but we do everything we can to prevent that and will be ready to restore your site to an unhacked state and boot the nasty hackers.

We handle urgent matters as quickly as we can. Depending on how urgent your request is, you have options. You can send an email with the word “urgent” in the subject line. That gets our attention pretty fast. If email is not fast enough, then try texting. And if that still isn’t fast enough, then you should call. More details here.

If we host your website with WP Engine and you can’t get a hold of us, you can contact WP Engine directly.

Still have questions? Shoot us an email.

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