The Support Hierarchy
1. Email Support
Typically one of our project managers will be your main point of contact. We recommend sending an email directly to our support inbox at support@smackhappy.com including the details of the issue, update, question, or new feature at hand. Someone will then be assigned to make the update and you will be informed with status updates along the way. If the project is larger and more involved than a phone meeting may be scheduled.
Sending your requests to our support system will immediately set up a support ticket so we can keep track of getting the task completed for you.
2. Phone Call
In the case of absolute urgency, please call our support line at (415) 814-5885 or email our support team at support@smackhappy.com.
If you have an urgent request, please fill out the Urgent Request Form.
Please note that rush packages will apply.
Hours of Operation
Monday through Friday from 9am to 6pm Pacific time. If we host your website and you need assistance outside of these hours you can also contact WP Engine for help.


