Quick note on AIaaS: Depending on your font, that may read as "Alas." We did not plan that. We also did not correct it. A typographic accident that feels oddly appropriate.
AIaaS, or AaaS (pronounced /æs/ — rhymes with "class") is what we prefer to call it.
What is your turnaround time for support requests?
You can expect a response within 24-48 hours on business days. Most of the time, it’s within a couple of hours of the request. We’re closed on Fridays, weekends, and holidays. If something is urgent and outside of those hours, rush pricing may apply.
What if we need to pause the project?
It happens. Life gets busy, priorities shift, teams change. We’ll work with you to find a reasonable path forward. That said, long pauses can affect momentum, timelines, and project continuity, so we try to keep things moving at a pace that works for everyone. That said, if a project is paused for too long we do have a 10% restart fee to give us additional time to get acquainted with the project.
Can you work with our existing brand guidelines?
Yes. If you have a solid brand identity with established colors, fonts, and visual standards, we design around it. If things are loose or inconsistent, we can tighten them up as part of the project or through a separate branding engagement.
What if I don’t have my content ready?
That’s common and it’s not a dealbreaker. Some clients come with content ready to go, some need us to write it, and most land somewhere in between. We sort out the content plan during discovery so it doesn’t become a bottleneck later.
How involved do I need to be during the project?
You don’t need to manage the project, but we do need you in the mix. Discovery and content are the most collaborative phases. We’ll need your input on brand direction, feedback on designs, and your expertise when it comes to what your business does and who it serves. We handle the rest.
