Answer:
Our support packages are set up like retainers. Time does not roll over month to month. If you are looking for a larger number of hours each month, whether that is temporary for a special project or ongoing, we offer scaled pricing. Just ask! Meetings are billable. If the plan includes two hours of support, and we have 1.5 hours of meetings – little time is left to put in work. Email is usually the best form of communication because we can respond quickly, however, we know some clients prefer a phone call or video call.
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