What do I do if my website’s down?

If your website is not loading:

1. Check to make sure this is the same experience for everyone at https://www.isitdownrightnow.com/

If the website is down just for you:

1. Try clearing your browser history (cache and cookies) and reload
2. Check your internet connection
3. Open the website on your phone with the Wi-Fi off (use cellular data) – sometimes companies have a local network that prevents you from viewing outside websites

If the website is down for everyone:

1. Shoot us a support ticket email: support@smackhappy.com
2. If you’re on a support plan, chances are that our website uptime monitor has already alerted us and we’re working to fix it

If this happens outside office hours, chances are most likely it’s related to the following issues:

• Your web hosting, domain or SSL certificate has expired and bill is due for payment
• The web hosting, domain registrar, or DNS manager (such as CloudFlare) is experiencing maintenance issues
• Most companies will have a status page that you can check- some common services we use:
  • https://www.cloudflarestatus.com/
  • https://monitor.pressablestatus.com/
  • https://wpenginestatus.com/

Anything outside of the above we will investigate to bring the site back online.

If you host with us, or we manage your website please email support@smackhappy.com.