Answer:
Because that’s what it is. When you use an AI platform, you’re paying for a service. You’re subscribing, feeding it your data, and receiving an output. That makes it no different from any other paid service you evaluate for your business. Like any service, you get to have opinions about the quality of what you’re getting back, whether it meets your standards, and whether the tradeoffs are worth it. Calling it a “tool” makes it sound neutral. It’s a product, sold by companies, with business models attached. We think it’s worth talking about it that way.
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