Choose Your Care Plan

Smack Happy's WordPress experts protect, manage, and improve your website.

Maintain

$59

Per month

  No hosting, maintenance only

Hosted

$89

Per month

  Includes hosting + maintenance

Most Popular!

Perform

$229

Per month

  Hosting + maintenance + performance updates

Ecomm

$309

Per month

  Hosting + maintenance + E-commerce updates

Maintain

$635

Per year
($53 per month)

  No hosting, maintenance only

Hosted

$960

Per year
($80 per month)

  Includes hosting + maintenance

Perform

$2,470

Per year
($206 per month)

  Hosting + maintenance + performance updates

Ecomm

$3,335

Per year
($278 per month)

  Hosting + maintenance + E-commerce updates

Save 10% with yearly pricing

Minimum

$599

Per year
($49.92 per month)

  No maintenance, hosting only

Hosted

$960

Per year
($80 per month)

  Includes hosting + maintenance

How It Works

1.

Choose your plan below, and fill out the purchase form.

2.

If we're a good fit, we'll send your set-up invoice within 24 hours.

3.

We'll need your domain, hosting, and WP logins (we'll grab these securely).

4.

You're on your way to a happy, healthy, and secure website!

Performance Package

If you’re looking for a way to improve the performance and page speed of your WordPress website, we can help. This add-on is ideal if you want to improve the overall user experience and general health of your website or increase and maintain scores that meet Google Web Vitals standards.

One-Time Setup:

  • Technical Evaluation
  • Plugin Evaluation
  • Third-Party Script Evaluation
  • Comprehensive Report

Monthly Ongoing:

  • Image Optimization
  • Code Delivery Optimization*
  • Page Caching
  • Cache Preloading
  • Browser Caching
  • GZIP Compression
  • LazyLoad*
  • WebP Image Support*
  • Optimize Mobile Experience*
  • Cloudflare Integration*
  • Sucuri Integration*
  • Improve & Maintain Core Web Vitals

*If applicable

Support Hours

Our three most popular support hour packages come with 2, 4, or 6 hours per month. Our regular hourly rate is $275 and when you purchase support hours you also get a discount on any hours that go beyond your monthly allotment. You must be on one of our monthly Care Plans in order to purchase support hours. Larger support packages are available as well.

Unused time does not roll over to the next month. Don’t worry, we’ll remind you or provide ideas on how to use time wisely.

Select your support hours when you choose your Care Plan.

2 Hours

$449

Per month
($224.50 hourly)

Overages billed at reduced rate: $255

4 Hours

$839

Per month
($209.75 hourly)

Overages billed at reduced rate: $235

6 Hours

$1,199

Per month
($199.83 hourly)

Overages billed at reduced rate: $215

Meetings: We are a time and materials based business so our meetings are considered billable.

We all love a good meeting, right? We know that meetings are sometimes necessary to get things done. We try to make them efficient and effective.

When you have a Care Plan with support time, meetings can count toward your monthly allotment. Any meetings or work time that goes over your monthly allotment will be billed at your discounted hourly rate.

If you choose the Bones plan meetings will be billed at the regular hourly rate.

We'd love to include meetings for free, however, we would end up broke if we did that!

Full List of Services

Website updates

  • When you’re having one of those weeks where you’re absolutely swamped and can’t even squeeze in a text change, send it to us!
  • This usually means updating text on your website, adding new content or new pages, updating graphics or images.

Graphic design

  • Anything print related, like:
    • Postcards, business cards, trade show booths, flyers.
  • Also other graphics online for things like advertisements.
  • We also design logos!
  • We can do original illustrations and occasionally photography.

Strategy sessions

  • We can help you plan your marketing strategy for the next week, month, quarter, or year.
  • We love problem-solving and brainstorming with the team and with our clients. Give us your problem and we’ll help you think outside the box!

Content creation

  • Most often we help with writing blog posts and landing pages on behalf of our clients.
  • We also create graphics and messaging for social media and newsletters.

Small SEO tweaks

  • We can do some research and evaluate your analytics to see where you’ll get the most bang for your buck.

Social Media help

  • We will create messages and graphics to keep your social media channels active with the goal of entertaining and educating your audience.

Newsletter help

  • We can help prepare weekly, monthly or quarterly newsletters with your existing content or writing new content on your behalf.

WordPress coaching

  • If you’d like to make updates on your own we are happy to sit with you, teach you, or just be moral support (we’ve done this on multiple occasions!).

Bug fixes

  • When your site breaks we will step in to fix it as soon as we are notified with our monitored 24/7 support system.

Email Migration help

  • Need help migrating your accounts from the G Suite to Microsoft or vice-versa? We can help.

Hosting / Domain issues

  • Need to transfer your hosting or is something wrong with your current setup? We can help.

Website Integrations

  • Salesforce, Pardot, ZenDesk need something integrated with your site that you can’t figure out? Let us help. We love reading documentation and figuring out how to make it work for you.

Compare Care Plans

  Minimum Maintain Hosted Perform Ecomm
$599 Per year $59 Per month $89 Per month $229 Per month $309 Per month
Bones

$99

Per month

Basic

$289

Per month

Professional

$479

Per month

Premium

$859

Per month

Premium

$859

Per month

One-Time Setup & Assessment

Covers our time to assess your current situation, set up properly, get you onboarded and migrated to our servers. Complex websites may require additional set up time.

$199
$199
$199
$549
$549
Special Features This is the main difference between each of our plans.
Hosting only, no mainteneance. Pay yearly. Maintenance only, does not include hosting. Hosting and maintenance plan - most popular! Ongoing performance enhancements, hosting, and maintenance. E-commerce updates, hosting, and maintenance.
Website Hosting 99.9% uptime guarantee and unlimited bandwidth to make sure you reach all potential customers at all times. Hosting solution equipped with superb customer service support. Includes Content Delivery Network (CDN), 50,000 visits/month, 2 GB storage, 100 GB bandwidth/month on dedicated servers*. Learn More
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SSL Certificate Included with all of our hosted websites, secures your site for safe browsing and gives you SEO points.
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Core Software & Plugin Updates Keeping WordPress up-to-date is essential for the safety of your website and online presence. These updates are made on a weekly basis.
Daily File & Database Backups Easily fix your website in the unlikely event you get hacked or something goes wrong.
Yearly Website Checkup & Review To make sure the site is still technically compliant and up to standards.
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Tutorials & Training Videos Quick little tutorials for all the things you want to do on WordPress. Plus, we can create custom videos for you to view anytime on your WP Dashboard.
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Preventative Maintenance Daily malware scanning, to catch naughty hackers right away.
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Site Uptime Monitoring We check your website every five minutes to make sure it's up and running smoothly so you don't miss a potential lead.
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Performance Report Keep an eye on how well your site is performing, report only. Choose the Peform Plan for a tune up and ongoing performance support. See Details
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Link Monitor Regular scans of your entire website to find broken links that need to be addressed. Why do this?
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Monthly Health & Analytics Reports A health report outlining what has happened with your website over the last month. Show me more
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Dedicated Support Specialist You’ll always get a friendly, dedicated support specialist to help facilitate every update with the utmost care.
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SHD Knowledge Base Access Free access to quick setup guides and how-to’s for some of our most frequently asked questions.
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Optional Support Hours

Use this time for content updates, strategy calls, coaching, design updates, graphic design, your newsletter, small SEO tweaks, social media, bug fixes. Whatever your heart desires! Need a specific fix? Easily submit support tickets. More examples

See Pricing and Details

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Minimum $599 Per year Choose Plan Maintain $59 Per month Choose Plan Hosted $89 Per month Choose Plan Perform $229 Per month Choose Plan Ecomm $309 Per month Choose Plan
* If your website exceeds 2 GB storage an additional $10 per month will be required for overflow hosting on AWS. If your website exceeds 50k visitors or 100 GB of bandwidth/month, this will trigger a soft limit that requires a conversation about how to help you grow with the right plan.
guarantee icon

Our Guarantees

Care Plans - you can upgrade, downgrade, or cancel anytime.

Support - you will recieve a response to your email, text or phone calls by the next business day, excluding weekends, holidays and vacations.

Optional Add-on Packages

Accessibility

We are now offering accessibility auditing and compliance update services. We can provide you with a free homepage audit or you may choose to purchase a more comprehensive audit

Improving accessibility on your website also improves your chances of success and shows effort if ever served with a demand letter regarding compliance violations.

Contact us and we can provide you with a free homepage audit or you may choose to purchase a more comprehensive audit. 

 

(A) Homepage Audit
  • This audit is free
  • We will perform an accessibility audit of your homepage only
  • This audit includes automated checks against several success criteria, according to the current WCAG standards
  • Your report includes critical action items that should be addressed/updated on your homepage
(B) Lite Audit ($$)
  • The audit investment is based on time and materials to manually audit each top-level page
  • This audit includes both automated and manual checks against several success criteria, according to the current WCAG standards
  • Also includes an estimate to update 
  • You will receive a more detailed report including all critical and non-critical items that should be addressed
  • Does not include a certification of compliance
(C) Full Audit ($$$)
  • Recommended if you have already received a demand letter already or are being sued.
  • Does include a certification of compliance.
 
 
 
 
 
 
 

CCPA/GDPR Compliance

We can help you identify areas of improvement and make recommendations on specific changes with a compliance check-up. 

If you’re concerned about how your website’s privacy and/or cookie policy stacks up against current recommendations, we have two checkup options available for you.

Please fill out this short form and your project manager will be in touch with any next steps.

Performance

If you’re looking for a way to improve the performance and page speed of your WordPress website, we can help. This add-on is ideal if you want to improve the overall user experience and general health of your website or increase and maintain scores that meet Google Web Vitals standards.

$549/fixed cost + $78/mo Ongoing

One-Time Setup:

  • Technical Evaluation
  • Plugin Evaluation
  • Third-Party Script Evaluation
  • Comprehensive Report

Monthly Ongoing:

  • Image Optimization
  • Code Delivery Optimization*
  • Page Caching
  • Cache Preloading
  • Browser Caching
  • GZIP Compression
  • LazyLoad*
  • WebP Image Support*
  • Optimize Mobile Experience*
  • Cloudflare Integration*
  • Sucuri Integration*
  • Improve & Maintain Core Web Vitals

*If applicable

 
 
 

Social Media

Ideal for small businesses that have a limited budget but want to utilize social media to promote their brand, product, and services.

$495/mo

One-Time Setup:

  • Discovery Session
  • Account Audit
  • Account Setup (Up to 4)
  • Image & Profile Copy Improvements (includes up to 2 revisions)
  • Analytics + Goal Tracking Setup

Monthly Ongoing:

  • Business Page / Account Optimizations
  • Strategy (Schedule, Hashtags, Tracking)
  • Content Creation
  • Account Management
  • Monthly Reporting
  • Daily Posts for 1 Account
 
 
 

Blog Writing

Consistently adding useful, educational, and entertaining content to your website is the absolute best thing you can do to optimize your website to get the customers you want. Creating quality content is our jam, which is why we guarantee to never compromise the value by overstuffing keywords. Our storytellers write for people, not for bots.

(A) $375/mo

One-Time Setup:

  • Discovery Session
  • Content Audit
  • Analytics + Goal Tracking Setup

Monthly Ongoing:

  • One Optimized Blog Post, including:
  • Discover / Research
  • Content Strategy / Tracking
  • Revisions
  • Naturally Integrated Keywords (2 targeted)
(B) $575/mo

One-Time Setup:

  • Discovery Session
  • Content Audit
  • Technical improvements for two of your most important pieces of content (includes up to 2 revisions)
  • Analytics + Goal Tracking Setup

Monthly Ongoing:

  • One Optimized Blog Post, including:
  • Discover / Research
  • Content Strategy / Tracking
  • Revisions
  • Two Optimized Title Options + Meta Description
  • Naturally Integrated Keywords (2 targeted, and up to 10 semantic)
  • Imagery + Optimized Alt Text
  • Internal / External links
(C) Custom

We can create a monthly package that meets your specific content creation needs. Other things we love to do: Buyer Profiles, Website Content, Product Content, LinkedIn Profiles & Company Pages, Technical Documentation, Help Desk Articles, Video Tutorials & FAQs.

If you're looking for more in-depth SEO support beyond writing, contact us and our super search guru will be in touch.

Scalable Hosting Solutions

Like all resources in the world, website server capacities are not infinite. 

Your website can go beyond certain soft limits after experiencing major ongoing growth. This is a great thing to have happened to your site, and we want to be your partner in that success.

As a WP Engine Agency Partner, we can offer solutions to satisfy the recent growth and resource demands required so your website will still continue to perform optimally and scale without issues.

If you're experiencing a major growth event, experiencing slow server response time, or downtime please contact one of our support pros today.

Cybersecurity MSP Solutions

Provided by our trusted friends at BH Tech Connection, the Cybersecurity Solutions add-on is designed for freelancers, solopreneurs, and small businesses that don't have an IT person on staff. We'll help you strategize infrastructure improvements, provide security for your devices and network, and offer proactive protection in various areas.
 

Managed Services - $1/day

 

Antivirus Admins
Antivirus systems and support

Backup Bastion
Backup systems and support

Password Protectors
Password Management support and training

Proactive Prevention
Computer maintenance to limit issues and improve performance

What Clients Say

quote-mark

This is one of the best teams we’ve hired in recent years. They are all all-stars and it showed. The whole process from beginning to end was painless and effective. I still can’t believe how well of a job they did in such a short time frame. Thank you Thank you Thank you!
— Merrick, SavATree

merrick

FAQs

We include the costs of any premium licenses for applications that provide a wide range of services from spam protection to SEO optimization. Here is a list of plugins that we support.

We also recommend using WP Engine for hosting, as they specialize in WordPress. If we need to use any additional special plugins that cost extra we will talk to you about it first.

You betcha! We love our clients and always want to maintain a healthy relationship. We would hate to lose you but we know that sometimes financial needs have to be adjusted. In the case that you do need to cancel, send us an email and we’ll stop your next payment right away.

If you cancel your Care Plan and we host your website, we can discuss if you want to stay with us or migrate away to a new hosting provider. 

No one knows your audience better than you do, so we’ll definitely want to periodically sit down with you to learn all about your customers and content goals. If you’ve hired us to write, we will develop the content for you and incorporate what you send to us as best as we can. While it is common for our clients to send us ideas as we go...things like news, interesting articles, videos, and other inspirations...we’re flexible.

Examples of add-on packages include: marketing, SEO, ADA compliance, or cyber security. 

Yes, we specialize in hosting WordPress sites, and we use WP Engine to host them. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support. Full details here.

Yes! We specialize in WordPress sites, and we use WP Engine to host. They provide excellent security, daily backups, critical updates, malware scanning, and more. In case of emergencies, you can contact them directly if you can’t reach us and they’ll provide fantastic support.

So yes, we can host your site and not provide the monthly maintenance, if you wish.

 

Our support packages are set up like retainers, every month time slots are set aside for our Basic and Priority clients. When requests come in, they go into the queue and are taken care of. Time does not rollover due to resource limitations.

Typically, no, meetings are not included. They are billed in 15 minute increments along with the work we do.

While some meetings are included, we try to be as mindful as possible of the monthly support tasks needed each month. If the plan includes two hours of support, and we have 1.5 hours of meetings - little time is left to put in work. Email is usually the best form of communication because we can respond quickly, however, we know some clients prefer a phone call or video call.

On the other hand, some clients will utilize meetings as strategy sessions. These sessions are intended to help form a path for growth and improvements to your website and online presence. Many clients use this time for screen-sharing to make small updates or training.

If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to our support team.

Our next step, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care we will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security.

The best way to prevent a compromised website is to keep WordPress and plugins up-to-date, which we do for you monthly under website care, as well as keep daily backups to restore in the event of an issue. Unfortunately just updating won’t prevent a hack 100% which is why we help work with the web host and third parties to restore your website on the event of a hack and institute security measures to prevent most known methods by hackers.

If your website is not loading, first check to make sure this is the same experience for everyone at https://www.isitdownrightnow.com/

If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection.

If the website is down for everyone, shoot us a support ticket email, even though chances are that our website uptime monitor has already alerted us.

If this happens outside office hours, call the web host directly and see what they can do to get the website back online. Chances are most likely it’s related to the following issues:

  • Your web hosting, domain or SSL certificate has expired and bill is due for payment
  • The web hosting is experiencing maintenance issues

Anything outside of those we will investigate to bring the site back online.

If you host with us, or we manage your website please email support@smackhappy.com

Yes! We have a shortlist of go-to clean up solutions from plugin conflicts to image optimization that will improve your website from turtle speed to loading times under 2 seconds in just a few hours. Contact us to find out more about our WordPress Speed Optimization services.

Yes, we are happy to inherit websites built by others, though we don't accept everyone. 

First we’ll want to do a website evaluation to get familiar with your website and how it was built so we can save it in a pinch. During the evaluation, we’ll run through our list and make suggestions for improvements in order to proceed with a monthly plan. Contact us for more details about getting an evaluation.

Please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly. At Smack Happy Design (SHD) we take great care to first backup the website, check the website, update, then check the website again for any changes. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back.

If you just update from your WordPress admin, SHD wouldn’t have that record. We update client’s site once a month so we can take the time to devote to checking your website thoroughly (either the 15th or the 30th). Also included on our monthly maintenance report are the performance and security scans. If in the event we ever catch a plugin issue, it becomes a support ticket and we address it before you. We also take care about which plugins we are updating and single out large updates (like WooCommerce) as its own task for additional quality control.

We test in all the latest major browsers, plus one version behind, unless you have specific audience requirements. This includes smart phones and tablets.

You’re hiring professional and pleasant people, with whom others simply love to work. You’re getting a business partner, one who truly cares about you and your customers.

We will lay the process out in front of you clearly. We’ll move along at your pace.

Depending on your marketing or graphics needs, you could get a logo, a website, print collateral, and social media items. Basically, everything you need for establishing your full brand identity. We’re a one-stop-shop, in a way.

In addition to the above, you’ll get clear communication… and you’ll likely witness a quirky sense of humor in all of its cheesy glory.

And here are your Client Bill of Rights.

The purpose of our support plans is to prevent such things from happening, so ideally this won’t be the case. However, software as a whole is imperfect and things do break, servers do go down. In that situation, we’ll be notified and investigate as soon as humanly possible. We can’t promise that you won’t get hacked, but we do everything we can to prevent that and will be ready to restore your site to an unhacked state and boot the nasty hackers.

We handle urgent matters as quickly as we can. Depending on how urgent your request is, you have options. You can send an email with the word “urgent” in the subject line. That gets our attention pretty fast. If email is not fast enough, then try texting. And if that still isn’t fast enough, then you should call. More details here.

If we host your website with WP Engine and you can’t get a hold of us, you can contact WP Engine directly.

Still have questions? Shoot us an email.