Wordpress support & website maintenance
Keep your site healthy, secure, and stress-free.
We keep your website updated, protected, backed up, monitored, and running at peak performance so you can focus on the work that grows your business.
We step in where your bandwidth ends.
Everything is changing, all the time, and most teams (understandably) don't have the time, knowledge, or desire to stay on top of it.
Risk Multiplies
When your site is out of date or unmonitored, it becomes vulnerable to hacks, crashes, slowdowns, and broken features. Maybe your dev disappears when you need them the most. You don't need that shit. We got you.
how it works
Learn + Assess + Set Up + Maintain
= a healthy website.
Learn
You let us know what's going on. Having issues? Outgrown your current host? Just don't have time to deal with it anymore? We start by understanding your situation.
Assess
We do a full assessment of your current site. If there's a migration or hosting change involved, we evaluate compatibility and fit. For all plans, we check for anything that needs cleanup before we take over.
Set Up
We clean up what needs attention, onboard your site, and if you're on a hosted plan, migrate you to Pressable. Everything is configured, tested, and ready before we flip the switch.
Maintain
Your care plan begins. Weekly updates, daily backups, monitoring, reporting, and a dedicated support specialist who knows your site. From here, we keep watch.
Questions about our plans?
Find your care plan
WordPress Support Plans
FAQs
Should I update my own plugins?
If you’re on a care plan with us, leave the updates to us. We follow a specific process: (safe) backup the site, check it, run the updates, then check it again. Our software logs every plugin version change, so if something breaks we know exactly what caused it and can roll it back. When clients update plugins on their own, we lose that version history and the ability to pinpoint what changed. If something goes wrong, troubleshooting takes longer and costs more.
Can I add plugins or third-party scripts to my site on my own?
We’d prefer you check with us first. Not every plugin is built well, and some will conflict with your existing setup or introduce security vulnerabilities. The same goes for third-party scripts like tracking pixels, chat widgets, or embed codes. If something gets added and it breaks your site, and we don’t know about it, we’re starting the troubleshooting process blind. That takes longer to diagnose and fix, and the time is billable.
My website was not built by Smack Happy, can you still help me?
Yes, we are happy to inherit websites built by others, though we don’t accept everyone.
First we’ll want to do a website evaluation to get familiar with your website and how it was built so we can save it in a pinch. During the evaluation, we’ll run through our list and make suggestions for improvements before proceeding with a monthly plan. Oftentimes, very little changes need to be made. Contact us for more details about getting an evaluation.
why smack happy?
Without the bee colony, a honycomb is just wax.
A honeycomb is engineered to last. Worker bees cycle through jobs every single day: cleaning cells, capping honey, sealing cracks, regulating temperature, removing threats.
The structure is only as good as the daily work that keeps it functioning, and that's what a care plan is for.
Plugins update, security threats evolve, and technology moves constantly. Similar to the bees, we show up consistently, run the updates, check the goods, fix what needs fixing, and keep things running smoothly.
Make that honey, money...or something like that.
Responsive by Default
In 60% of our client testimonials, responsiveness comes up unprompted. Quick replies, same-day fixes, and consistent follow-through across the life of the project.
Quality: No Notes
50% of our clients specifically mention the visual quality of their finished site. The work speaks for itself, and they hear about it from their own customers, colleagues, and peers.
Patience & Rigor
45% of our clients mention patience. 35% call out our project management by name. We guide the build so our clients can focus on their business, not their website.
Worthy Recommendation
65% of our published testimonials include an explicit recommendation telling other people to hire us.
Listening First
40% say the thing they valued most was being heard. We learn the business before we start designing for it.
By the way...
This analysis came from identifying patterns across 150+ client-published reviews. Our bees must be doing something right.
All plans start with an assessment.
We evaluate your site's health, determine fit, and identify anything that needs attention. From there, we'll recommend the right path forward.
Talk to a Human WordPress Expert
Decision paralysis? We can help you choose the right plan.
We're excited to learn more about you!
Use Cases
