Wordpress support & website maintenance
Keep your site healthy, secure, and stress-free.
We keep your website updated, protected, backed up, monitored, and running at peak performance so you can focus on the work that grows your business.
We step in where your bandwidth ends.
Everything is changing, all the time, and most teams (understandably) don't have the time, knowledge, or desire to stay on top of it.
Risk Multiplies
When your site is out of date or unmonitored, it becomes vulnerable to hacks, crashes, slowdowns, and broken features. Maybe your dev disappears when you need them the most. You don't need that shit. We got you.
how it works
Learn + Assess + Set Up + Maintain
= a healthy website.
Learn
You let us know what's going on. Having issues? Outgrown your current host? Just don't have time to deal with it anymore? We start by understanding your situation.
Assess
We do a full assessment of your current site. If there's a migration or hosting change involved, we evaluate compatibility and fit. For all plans, we check for anything that needs cleanup before we take over.
Set Up
We clean up what needs attention, onboard your site, and if you're on a hosted plan, migrate you to Pressable. Everything is configured, tested, and ready before we flip the switch.
Maintain
Your care plan begins. Weekly updates, daily backups, monitoring, reporting, and a dedicated support specialist who knows your site. From here, we keep watch.
Questions about our plans?
Find your care plan
WordPress Support Plans
FAQs
What if I have an website emergency?
We handle urgent matters as quickly as we can.
Best way: Send an email to support@smackhappy.com with the word “urgent” in the subject line.
My website is loading slowly. Is there anything I can do?
Yes. Slow sites usually come down to a handful of common culprits: unoptimized images, plugin conflicts, bloated code, or cheap hosting. We run diagnostics using tools to identify exactly what’s dragging your site down, then work through a shortlist of targeted fixes. Most clients see loading times drop to under two seconds within a few hours. Contact us to learn more about our WordPress speed optimization services.
What do I do if my website’s down?
If your website is not loading:
- Check to make sure this is the same experience for everyone at https://www.isitdownrightnow.com/
If the website is down just for you:
- Try clearing your browser history (cache and cookies) and reload
- Check your internet connection
- Open the website on your phone with the Wi-Fi off (use cellular data) – sometimes companies have a local network that prevents you from viewing outside websites
If the website is down for everyone:
- Shoot us a support ticket email: support@smackhappy.com
- If you’re on a support plan, chances are that our website uptime monitor has already alerted us and we’re working to fix it
If this happens outside office hours, chances are most likely it’s related to the following issues:
- Your web hosting, domain or SSL certificate has expired and bill is due for payment
- The web hosting, domain registrar, or DNS manager (such as CloudFlare) is experiencing maintenance issues
- Most companies will have a status page that you can check- some common services we use:
Anything outside of the above we will investigate to bring the site back online.
If you host with us, or we manage your website please email support@smackhappy.com.
why smack happy?
Without the bee colony, a honycomb is just wax.
A honeycomb is engineered to last. Worker bees cycle through jobs every single day: cleaning cells, capping honey, sealing cracks, regulating temperature, removing threats.
The structure is only as good as the daily work that keeps it functioning, and that's what a care plan is for.
Plugins update, security threats evolve, and technology moves constantly. Similar to the bees, we show up consistently, run the updates, check the goods, fix what needs fixing, and keep things running smoothly.
Make that honey, money...or something like that.
Responsive by Default
In 60% of our client testimonials, responsiveness comes up unprompted. Quick replies, same-day fixes, and consistent follow-through across the life of the project.
Quality: No Notes
50% of our clients specifically mention the visual quality of their finished site. The work speaks for itself, and they hear about it from their own customers, colleagues, and peers.
Patience & Rigor
45% of our clients mention patience. 35% call out our project management by name. We guide the build so our clients can focus on their business, not their website.
Worthy Recommendation
65% of our published testimonials include an explicit recommendation telling other people to hire us.
Listening First
40% say the thing they valued most was being heard. We learn the business before we start designing for it.
By the way...
This analysis came from identifying patterns across 150+ client-published reviews. Our bees must be doing something right.
All plans start with an assessment.
We evaluate your site's health, determine fit, and identify anything that needs attention. From there, we'll recommend the right path forward.
Talk to a Human WordPress Expert
Decision paralysis? We can help you choose the right plan.
We're excited to learn more about you!
Use Cases
